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Re: Changes to JIRA ServiceDesk

Posted by Chris Lambertus on Feb 01, 2017; 6:05pm
URL: http://apache-carbondata-dev-mailing-list-archive.168.s1.nabble.com/Changes-to-JIRA-ServiceDesk-tp7245p7286.html


> On Jan 30, 2017, at 2:54 PM, Pono Takamori <[hidden email]> wrote:
>
> Greetings from Infra,
> We recently began our upgrade path for modernizing JIRA and in the
> process ServiceDesk was also upgraded.  Before this upgrade the use of
> ServiceDesk was very straightforward for admins, but now we've
> discovered that it has irrevocably changed the permission scheme for
> ticket assignment.


All, thanks for your patience with this problem. We have identified a potential solution for the problem of project admins not being able to add agents. We are discussing and testing internally at the moment and expect to have another update in a few hours.

-Chris
ASF Infra


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